Facilities Coordinator

Facilities Coordinator – Auckland

Facilities Coordinator – Auckland

Wilson Parking New Zealand is seeking a Facilities Coordinator to join our Auckland Operations team. This role is ideal for someone organised, solutions-focused, and confident managing multiple sites and stakeholders. You will play a key role in ensuring our car parks are safe, compliant, well-presented, and delivering a high standard of customer service.

About the Role

As the Facilities Coordinator, you will be responsible for the day-to-day performance of multiple parking facilities across Auckland. This includes overseeing operational performance, site presentation, health and safety compliance, contractor management, staffing coordination, and budget oversight.

This is a full-time position working Monday to Friday, 7:00am – 3:50pm. The role is primarily field-based (approximately 75% onsite, 25% office-based). Rostered after-hours on-call support is required. A company vehicle and mobile phone are provided.

Key Responsibilities

• Ensure smooth operation and high presentation standards across allocated sites
• Monitor site performance, revenue integrity, equipment functionality, and compliance
• Conduct regular site audits and implement corrective actions where required
• Manage contractor and supplier performance, including maintenance and CIT services
• Respond to customer complaints, incidents, and urgent operational issues
• Provide leadership, guidance, and performance support to frontline staff
• Monitor staffing levels, assist with event planning, and manage coverage requirements
• Operate sites within approved budgets and identify revenue optimisation opportunities
• Maintain accurate reporting across staffing, safety, financial, and operational metrics
• Liaise daily with the Operations Team Leader and senior management to provide updates, insights, and recommendations

What You Will Bring

• At least 3 years’ experience in an operational or multi-site coordination role
• Strong understanding of health and safety legislation and compliance
• Demonstrated leadership and team management capability
• Sound financial awareness and ability to manage site budgets
• Strong reporting, time management, and problem-solving skills
• Intermediate to advanced computer literacy, particularly in Excel and Word
• A full New Zealand driver’s licence (required)
• Experience in parking operations, facilities management, or a related field is highly regarded

What We Offer

• Ongoing training and professional development opportunities
• A high-autonomy role with strong operational ownership
• Support from an experienced and collaborative leadership team
• A varied, hands-on position where your leadership directly impacts performance and customer experience

If you are a proactive leader who enjoys being onsite, solving problems, and driving operational excellence, we encourage you to apply!