er . . Empty field Shift Supervisor - Auckland

Shift Supervisor - Auckland

Shift Manager – Auckland

Are you calm under pressure and confident leading teams on the frontline?
Looking for a hands-on leadership role where no two shifts are the same?

FIRST Security, New Zealand’s market leader in protective security, is seeking an experienced Shift Manager to support Auckland Operations. This key role provides direct supervision of field staff, oversees deployments, and ensures high-quality service delivery across the region.

About the Role

Reporting to the Manager of Client Services, you will provide operational leadership during your shift, ensuring all deployments are fully staffed, compliant, and professionally delivered. This role operates on a rotating roster aligned to operational needs.

What You’ll Do

• Ensure all shifts are covered and deployed in liaison with Workforce Planners

• Supervise and support security officers in the field

• Oversee large-scale operations, special events, and incidents

• Conduct site visits, patrols, and inspections to maintain service standards

• Manage customer queries, complaints, and incident reporting

• Support mobile patrol officers and liaise with NZ Police when required

• Maintain the comapny vehicle and comply with Health & Safety requirements

What We’re Looking For

• Proven leadership or supervisory experience

• Security industry experience (advantageous)

• Strong communication and decision-making skills

• Ability to work a rotating roster

• Current Certificate of Approval (COA) or ability to obtain

• Full New Zealand Driver Licence

• Ability to pass MOJ and Vulnerable Children’s Act checks

What You’ll Get

• Competitive remuneration

• Varied roster and operational work

• Access to the FIRST Security Perks Programme

• Ongoing training and development

• Strong Health & Safety and wellbeing support, including EAP

At FIRST Security, you’ll join a professional, people-focused team where your leadership makes a real difference.

Ready for your next step? Apply now.

Applicants must be New Zealand citizens or permanent residents.

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.