Operations Manager

Security Operations Manager 

About the role:

The Operations Manager ensures efficient site operations and client service delivery within budget, aligned with Wilson Security’s Vision and Business Strategy. Reporting to the State Manager, you’ll provide leadership, resolve issues, and act as a key communication link between the Operations Team, clients, and site personnel.

Key Duties include: 

1. Contract Performance

• Oversee site performance, ensuring contractual and budgetary compliance. 
• Conduct contract reviews, develop action plans, and recommend improvements. 
• Act as the primary client contact for issue resolution and process improvement. 
• Manage costs, invoicing, and rate structure changes, addressing anomalies as needed. 
• Maintain regular meetings with clients and internal teams to monitor and enhance contract outcomes. 

2. Financials & Reporting

• Deliver services within budgetary timeframes, managing P&L and accurate reporting. 
• Identify and address budget variances, resource needs, and cost controls. 
• Monitor subcontractor compliance and absenteeism, ensuring policy adherence. 
• Provide timely reporting and analysis of contract performance. 

3. Leadership

• Lead, mentor, and support staff, fostering growth and morale while managing performance. 
• Delegate responsibilities, resolve conflicts, and handle disciplinary matters promptly. 
• Ensure staff complete mandatory training and address non-compliance. 

4. Workforce Planning

• Optimize staffing levels to meet contract needs while minimizing overtime. 
• Recruit, train, and maintain a relief pool to address workforce fluctuations. 
• Develop succession plans to ensure business continuity. 

5. WHS Compliance

• Enforce safe work practices and compliance with policies and legislative requirements. 
• Conduct risk assessments, report incidents promptly, and close cases efficiently. 
• Promote a safety-focused culture and address potential risks proactively. 

6. General Duties

• Model company values, support team development, and identify training opportunities. 
• Ensure compliance with policies, report risks, and support team objectives. 
• Handle additional tasks as directed by the manager.

Proven experience in: 

• Extensive experience managing multi-site operations within the security industry, including cost control and resource management. 
• Proven leadership and client relationship management skills. 
• Skilled in delegation, project management, and meeting deadlines. 
• Effective communicator with a track record of providing clear direction to staff at all levels. 
• Strong time management and decision-making abilities in complex, multi-tasking environments. 
• Proficient in rostering, cost analysis, performance management, and HR principles. 
• Advanced computer literacy, especially in Excel, MS Word, and operational systems like Workbuddy. 
• Comprehensive knowledge of awards, EBAs/AWAs, and WHS, IR, and EEO legislation. 
• Experienced in fostering inclusivity across diverse cultural and moral perspectives.

Qualifications

• Minimum 3 years of experience in client or account management. 
• At least 5 years of proven experience in the security industry delivering comparable outcomes.  (desirable)
• State-based Security Licenses, including Class 1 and Class 2 Security Licenses (desirable). 
• Diploma or Certificate IV in Security Risk Management. (desirable)
• Diploma or Certificate IV in Work Health and Safety (WHS). (desirable)
• Certificate IV in Training & Assessment (desirable). 
• Tertiary qualification in business, commerce, or a related discipline (advantageous).