Customer Service Officer

About Us 

Wilson Parking is Australia’s leading parking provider, managing over 500 car parks nationwide. Our mission is simple: make parking easy and stress-free. We pride ourselves on integrity, innovation, and delivering exceptional customer service. 

About the Role 

Join our dynamic ParkWatch team as a Customer Service Officer and be the voice of Wilson Parking. You’ll play a critical role in supporting customers across our national network, ensuring every interaction reflects our commitment to excellence. 

 
 
This is a fast-paced, office-based role where you’ll handle a high volume of calls, assist customers via intercom and phone, and troubleshoot issues in real time. If you thrive on problem-solving and delivering outstanding service, this is the role for you. 

• Location: Melbourne CBD 

• Roster: Rotating 7 am to 9 pm Monday to Sunday including Public Holiday 

• Salary of up to 64k per annum (depending on experience) 

• Join the renowned Wilson Parking Business 

Key Responsibilities 

• Respond to inbound and outbound calls and intercom requests promptly and professionally. 

• Assist customers with parking enquiries, prepay reservations and fault reporting. 

• Monitor car parks and escalate issues to the team leader when required. 

• Navigate multiple systems to resolve customer issues efficiently. 

• Perform administrative tasks such as data entry, payment processing, and car park setup. 

• De-escalate customer complaints and ensure timely resolution. 

• Adhere to company policies and maintain high service standards. 

What We’re Looking For 

• Previous experience in a customer service or call centre environment. 

• Strong communication and interpersonal skills. 

• Ability to multitask across multiple systems while maintaining accuracy. 

• Resilience and calm under pressure in a fast-paced setting. 

• Positive attitude and determination to see issues through to resolution. 

• Flexibility to work rotating 7 am to 9 pm Monday to Sunday, including Public Holidays. 

Why Join Us? 

• Vibrant Melbourne CBD office with great perks. 

• Be part of a supportive team that values Care, Integrity, Accountability, and Innovation. 

• Opportunities for growth and development within Wilson Parking. 

Ready to deliver exceptional customer experiences? Apply now and join a team that makes parking simple and stress-free!