Operations Manager

A unique opportunity has arisen for experienced Corrections, Custodial or Security focussed Operations Manager delivering Custody and Court services to Victoria Police at the Melbourne Custody Centre.

Wilson Security is a leading Australian provider of integrated security services. We offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships.

The Role

Work type: Full time Permanent Position

Location: Melbourne Custody Centre - Melbourne CBD.

About the Role

We are seeking a professional a experienced Custodial Operations Manager to be part of the leadership team of the Melbourne Custody Centre. This leadership role will report to the Centre Manager and is responsible for ensuring the day-to-day safety, security, and wellbeing of individuals in custody, while maintaining high standards of compliance and staff management. The Operations Manager will lead a team of over 100 personnel and external facilities contractors responsible for the safe, secure, and efficient delivery of custodial & court escort services in accordance with contractual obligations, legislative requirements, Key performance Indicators and organisational standards.

This role requires a strong balance of security oversight, operational knowledge, people leadership, and client engagement to ensure high-quality services are delivered in a Custodial Setting.

Key Responsibilities

Whilst providing operational leadership for the custodial centre a range of services and responsibilities are inherent to the role, these include;

• Maintain a safe, secure, and humane custodial environment
• Oversee daily custodial & court operations
• Manage &supervise custodial staff including Shift managers and Court Supervisors
• Ensure compliance with company policies, safety regulations, legislation and industry standards
• Conduct site inspections and quality control audits
• Manage inventory, equipment, and supply ordering
• Develop & Review personnel placement(s), Succession planning and labour plans to meet service requirements
• Address PIC concerns and maintain strong internal & external relationships with relevant agencies and stakeholders
• Implement process improvements to enhance service quality and productivity
• Prepare reports on performance, staffing, and operations
• Ensure compliance with all relevant legislation, policies, and regulatory standards
• Manage risk, incidents, and emergency responses effectively
• Engage with stakeholders, including Victorian Police, Court Services Victoria, Youth Justice, Corrections Victoria, justice support agencies and community partners
• Provide strategic and operational leadership of the custodial centre
• Performance Management of Staff
• Contribute to the Training Regime and identify ongoing training opportunities
• Incident management, investigations, and emergency response planning
• Build and maintain effective relationships with government clients, regulators, and stakeholders
• Drive continuous improvement, innovation, and best practice in custodial and court escort service delivery

As a leader of the team you will be required to champion Wilson Values, uphold organisational standards, duty-of-care obligations, and follow relevant legislation at all times.

About You

Strong interpersonal and communication skills, ability to remain calm under pressure and manage challenging situations with professionalism.  A High level of integrity and sound judgment is required, and all staff will be required to meet the security and vetting standards of the Victorian Police Contractor Vetting Unit Criminal History & Security Clearance process.. Applicants will require the ability to work collaboratively in a disciplined, supportive team-based environment. Any relevant tertiary qualification (e.g. criminal justice, business management, or related field) coupled with experience in security, law enforcement, corrections, defence, or emergency services is desirable. The person we seek has an operational focus, with exceptional communication skills gained working in challenging environments. The role requires collaboration with a broad range of internal and external stakeholders in a fast moving, compliance driven environment.

Essential Requirements

Ability to obtain and maintain a security clearance and relevant background checks.  Demonstrated operations management experience in custodial, corrections, justice, or secure services environments with a strong understanding of custodial operations, security management, and risk mitigation.

Other requirements include;

• Proven experience managing contracts, KPIs, and compliance frameworks
• High-level people leadership, and workforce management
• Be able to manage facilities providers (cleaning, catering, maintenance & laundry)
• Excellent communication and stakeholder management skills
• Ability to operate effectively in a highly regulated, high-risk environment

What We Offer

Competitive salary and benefits and the opportunity to make a meaningful impact in maintaining safer communities. Professional development, leadership support and growth opportunities within our national business.

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our Work at Wilson Careers Website:

To register for this unique opportunity please submit your resume to the below email, applications close 29th January 2026.

VIC Licence 85518521S