SOP Coordinator

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Competitive salary
• Melbourne Airport, VIC, working location
• Monday-Friday 8:00 AM – 4:00 PM
• Full-time 12-month fixed-term position

The SOP Coordinator partners with the SOP Writer (Melbourne Airport) and operational leaders to develop, implement and continuously improve SOPs across airport operations. The role ensures procedures are practical, compliant and clearly communicated, supporting safe, consistent and effective service delivery. As an operational subject matter expert, the SOP Coordinator provides hands-on insight into processes and equipment and supports trials and testing to validate new and updated procedures.

DUTIES & RESPONSIBILITIES:

SOP Development & Review

• Partner with the SOP Writer to develop new SOPs aligned to operational needs, customer requirements, compliance changes and risk controls.
• Review existing SOPs to ensure accuracy, relevance and alignment with current operational practices.
• Provide practical operational input to strengthen and refine procedure content.
• Support document control, version management and maintenance of the SOP register.

Implementation & Rollout

• Support the communication and rollout of new and updated SOPs across relevant teams.
• Coordinate with site leadership to ensure operational readiness prior to implementation.
• Assist in developing supporting materials, including quick reference guides, training aids and change communications.

Training & Engagement

• Deliver clear and consistent training on new and updated SOPs to officers, duty managers and site teams.
• Apply adult learning principles to support effective knowledge transfer and adoption.
• Monitor understanding and compliance through follow-ups, observations and assessments.
• Provide coaching and on-the-job support to reinforce new procedures as required.

Quality, Compliance & Continuous Improvement

• Identify gaps or inconsistencies in operational practices and recommend SOP updates or new requirements.
• Support compliance checks and escalate non-conformances where required.
• Work closely with HSE, Quality and Operations to ensure regulatory and contractual alignment.
• Contribute to continuous improvement initiatives and operational reviews.

WHO WE ARE LOOKING FOR:

Knowledge, Skills & Experience

Essential

• Experience in aviation security, operations or a similarly regulated service environment.
• Strong understanding of operational processes, compliance requirements and risk management.
• Proven experience delivering training or coaching in a frontline or supervisory role.
• Excellent communication and stakeholder engagement skills.
• High attention to detail with the ability to interpret and apply complex instructions.
• Sound administrative skills, including document control and record management.

Desirable

• Certificate IV in Training & Assessment (TAE40116 or equivalent).
• Experience in SOP development, policy writing or process improvement.
• Previous experience within Melbourne Airport or a broader aviation environment.

Key Attributes

• Collaborative, proactive and solutions-focused.
• Professional, reliable and accountable.
• Able to work independently while managing competing priorities.
• Adaptable and comfortable supporting operational change.
• Strong analytical and problem-solving capability.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence (85518521S)