Tactical Security Guards-Bank Site- Multiple Locations (MELBOURNE)

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security's journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:
 

• Location: Multiple sites in Melbourne
• Monday-Friday role- Bank Hours
• Roles located in North, East, West, Geelong and CBD
• Reliever role working across multiple banks where you will be called to attend different branches daily (Wilson Security to pay for transport)
• Tactical security/Customer service role working across bank branches
• Static Customer service role in Security
• Full-time role
• Work autonomously

Wilson Security is expanding in Victoria, securing additional Defence contracts that strengthen our presence in the Whole of the Victoria. This growth has created new roles within our VIC team, focused on enhancing response and support capabilities for our existing teams and clients.
These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

* Availability to work 12-hour shifts, including nights/weekends (24/7 availability)

*Customer service bank duties in security
* Excellent customer service skills
* Be a lateral thinker in solving issues that may arise
* Have an understanding of communication lines and chain of command
* Have an understanding of emergency and alarm response protocols including fire systems
* Protect and maintain security & integrity of building and infrastructure
* Submit electronic or paper incident and hazard reports
* Be well presented and well-spoken
* Have good IT skills

WHO WE ARE LOOKING FOR:

* Strong Customer Service Skills
* Proactive and problem-solving mindset
* Willing and able to support and step up as required into other roles
* Ability to work well in a team or autonomously
* Ability to work in a rotational roster (Nights/Days/Weekends)
* Demonstrated ability to prepare and write reports
* Availability to and physical fitness to walk and stand for long periods
* Valid VIC Security License
* Valid VIC Driver's Licence
* Current First Aid

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence VIC 85518521S