Tactical Security Officers- Monday-Friday role

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated security solutions, and our purpose is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security through innovative and sustainable solutions that create enduring value for our people, customers, and the communities we serve.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, underpinned by the principles of ESG excellence.

About the role:

• Location: Melbourne CBD, Metropolitan Area
• Full Time opportunities available
• Shifts: Monday – Friday
• 8-hour shifts available
• Security Level 5 plus allowance per shift

We are seeking experienced and proactive Tactical Security Guards to support retail banking branches across the network. This role is fast-paced and highly customer-focused, requiring guards who are confident, professional, and able to maintain a strong security presence while supporting frontline banking teams. Must have Tactical experience.

The Tactical Guard team provides rapid deployment coverage to branches experiencing increased activity, operational challenges, behavioural risks, or security incidents. You will play a key role in ensuring staff safety, protecting assets, and delivering a positive customer experience.

Key Duties include: 

• Provide a visible, professional security presence within retail banking branches.

• Identify, assess, and respond to disruptive or threatening behaviour.

• Support staff during high-risk situations, cash movements, opening/closing procedures, and busy trading periods.

• Perform proactive patrols, safety checks, and risk observations.

• Quickly respond to operational requests from branch managers or security operations teams.
• Engage positively with customers, maintaining a calm and supportive approach.

• Assist with emergency responses, evacuations, and incident containment.

• Complete accurate, detailed incident and shift reports.

• Ensure compliance with all banking security protocols and legal requirements.

Skills and requirements:

• Current VIC Security Licence

• Prior experience in retail, tactical, or high-risk security roles (banking experience an advantage).

• Strong conflict resolution, de-escalation, and communication skills.

• High level of situational awareness and ability to remain composed under pressure.

• Professional appearance and customer-service mindset.

• Ability to work independently and adapt quickly to different environments.

• Current First Aid Certificate (HLTAID011 or equivalent).

• Driver’s licence preferred for multi-site deployment.

What We Offer

• Competitive rates (including penalties & allowances).

• Consistent work across a large branch network.

• Opportunities for career progression in corporate and tactical security streams.

• Supportive, safety‑driven leadership team.

• Training, uniform, and onboarding provided.

Master Licence: 85518521S