Team Leader

TEAM LEADER - MELBOURNE, CBD

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Location: Melbourne, CBD
• Full Time Opportunity
• 12-hour shifts (typically) Days are rotational day and night shifts - Weekdays and nights in a fortnight roster.
• Level 4 award rate
• Applicable Team Leader Allowance

Wilson Security is seeking an all-rounded Team Leader to manage a team of Security Officers/Control Room Operators for an iconic multifaceted complex located in the Melbourne, CBD. This is a dynamic, fast-paced environment that is subject to change and requires a driven and passionate person with a strong desire to make a difference.

This position is primarily undertaking and managing various functions such as Control Room, Facility Management support, Patrols and Customer Service within a large multifaceted site.

You will be supported and mentored by an experienced Security and Facility Management team who wants to see you succeed and are committed to delivering a premium service to our customers, tenants, and visitors.

RESPONSIBILITIES OF THE ROLE:

• Provide operational support to the facility management team to deliver and exceed service expectations.
• Produce high quality reports and documentation.
• Ensure Contractor Compliance through Site Inductions and Review and Process of Correct Access/Work Permits
• Have a flexible and focused work ethic.
• Be proactive in Safety and Security Risk identification and issue resolution.
• Train, guide, and mentor a team of Security Officers
• Assess all alarms, incidents, and emergencies and provide the appropriate response.

SKILLS & EXPERIENCE:

• Strong customer service skills and the ability to maintain resilience within a fast-paced environment.
• Understanding of Building/Facilities Management and Contractor Compliance will be highly regarded.
• Intermediate computer skills and use of Microsoft Office programs
• Experience using Fire (FIP, EWIS, ASE) and Security Systems (CCTV, Access, DVM) will be highly regarded.
• Access Control and (BMS) Building Management Systems (previous experience with Honeywell systems will be highly regarded)
• Excellent interpersonal and verbal/written communication skills
• Client-centric approach with a positive attitude to change and continuous improvement.
• Leadership skills, the ability to drive and lead your team.
• Previous experience as a Chief Warden will be highly regarded.

QUALIFICATIONS & LICENCES:

• Valid Victorian Security Licence (Control Room Endorsed)
• Current First Aid Certificate

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence 8551 8521S