Client Services Manager

CLIENT SERVICES MANAGER

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Rivervale location with travel to our sites
• Full time permanent
• Fully maintained vehicle provided

The Client Services Manager ensures efficient site operations and client service delivery within budget, aligned with Wilson Security’s Vision and Business Strategy. Reporting to the Operations Manager, you’ll provide leadership, resolve issues, and act as a key communication link between the Operations Team, clients, and site personnel.

DUTIES & RESPONSIBILITIES:

• Management of service performance, ensuring contractual and budgetary compliance. 
• Manage, support and mentor a team of security officers . 
• Act as the client contact for issue resolution and process improvement. 
• Maintain regular meetings with clients and internal teams to monitor and enhance contract outcomes. 

• Monitor compliance and training, ensuring contractual and policy adherence. 
• Provide timely reporting and analysis of contract performance. 

• End to end recruitment to ensure staffing levels are maintained providing for relief requirements

• Enforce safe work practices and compliance with policies and legislative requirements. 

SKILLS AND REQUIREMENTS:

• Experience managing multi-site operations within the security industry
• Proven leadership and client relationship management skills. 
• Effective communicator with a track record of providing clear direction to staff at all levels. 
• Strong time management and decision-making abilities in complex, multi-tasking environments. 
• Sound understanding of rostering, cost analysis, performance management, and HR principles. 
• Advanced computer literacy, especially in Excel, MS Word

WHO WE ARE LOOKING FOR:

• Minimum 3 years of experience in client or account management. 
• At least 5 years of proven experience in the security industry delivering comparable outcomes.  (desirable)
• WA Security Licenses (desirable). 
• Tertiary qualification in security, business, commerce, or a related discipline (advantageous). 

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a  Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

WA License SA60888