Control Room Supervisor - CBD Perth

CONTROL ROOM SUPERVISORS

This is an exciting opportunity for a Control Room Supervisor with Wilson Security at one of our busy CBD sites!

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Location: Perth CBD
• Full Time
• Various Rosters (Days, Nights, weekends)
• Competitive Salary

We are seeking an experienced Control Room Supervisor to manage and maintain the operations of a 24-hour control room for a busy site in the Perth CBD. This is an exciting opportunity for a dedicated professional with strong leadership skills and extensive experience in either the government or private sector.

As the Control Room Supervisor, you will oversee daily operations to ensure the control room runs efficiently and effectively. You will lead a team responsible for monitoring, incident response, and ensuring compliance with operational standards. This role is pivotal in maintaining a secure environment for our client, and you will be expected to provide expert guidance and problem-solving in a fast-paced setting.

The ideal candidate will have over five years of experience supervising 24-hour control rooms, a deep understanding of the Gallagher System, and a current security licence.

DUTIES & RESPONSIBILITIES:

• Supervise the operations of a 24-hour control room, ensuring all activities comply with security and operational standards
• Manage and support the control room team to achieve operational objectives
• Oversee access control, surveillance systems, and incident reporting using the Gallagher System
• Ensure prompt response to incidents and maintain accurate logs and reports
• Develop and implement procedures to improve efficiency and security protocols
• Liaise with internal and external stakeholders to ensure seamless operations and communication
• Conduct regular performance evaluations and provide training to control room staff
• Ensure compliance with relevant regulations and policies

WHO WE ARE LOOKING FOR:

To succeed in this role, you will be a highly motivated professional with a passion for leadership and operational excellence. You will have the ability to work under pressure while always maintaining attention to detail and professionalism.

Essential Skills and Experience:

• Minimum 3 years of experience managing a 24-hour control room
• Extensive experience with the Gallagher System
• Current security licence
• Proven leadership skills and the ability to manage and motivate a team
• Strong communication skills and the ability to build relationships with diverse stakeholders
• High level of integrity, reliability, and discretion

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence SA60888