Customer Service & Administration Officer
Perth, WA, AU
ABOUT WILSON:
Join Wilson Parking for more than just a job. You'll be part of Australia’s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city.
Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture. Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia’s leading organisations.
ABOUT THE ROLE:
- Perth CBD working location
- Full-time permanent position
- Monday – Friday
- Competitive salary
The Customer Service and Administration Officer will be based in our corporate office in the Perth CBD. The position will be responsible for assisting customers with their queries about parking and day-to-day administration functions.
DUTIES & RESPONSIBILITIES:
• Answering incoming calls and email queries from customers & clients
• Accurate data entry & management of customer accounts
• Provide case management administrative support to branch teams
• Provide general administrative duties, including photocopying, scanning, filing, and banking.
• Adhere to and role model the Company values & policies at all times
• Take reasonable care of the health and safety of yourself and others, and report hazards and incidents
• Comply with Company policies and procedures and legislative requirements
ABOUT YOU:
• Experience in an office environment, in an administrative or reception role
• Strong time management skills and attention to detail
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
• Professional approach and good phone manners especially when dealing with difficult or distressed clients
• Ability to use multiple computer systems simultaneously
• Ability to work within a team with minimal supervision
If you are interested in these opportunities, click on Apply and submit your resume today!
At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.