Security Operations Coordinator
Perth, WA, AU
SECURITY OPERATIONS COORDINATOR - WILSON SECURITY
Security Operations Coordinator – Wilson Security
About Us:
Join Wilson Security, the distinguished leader in security services across Australia and New Zealand. We are at the forefront of delivering integrated security solutions, backed by a seasoned management team and a robust local and national structure. With a prestigious Blue Chip client portfolio and a period of substantial growth underway, Wilson Security is committed to excellence and innovation.
About the Role:
We are currently seeking a dynamic individual to fill the role of Security Operations Coordinator within our Western Australia (WA) FIFO operations. This pivotal role requires a candidate who thrives in a fast-paced environment, possesses exceptional communication skills, and demonstrates high adaptability while maintaining structure. As a leadership position within the allocated contract, the Security Operations Coordinator will report directly to the Contract Security Manager - FIFO, overseeing all aspects of workforce planning and project management.
Key Responsibilities:
- Remote supervision of team across multiple locations
- Provide escalation point to team during incident response on site
- Efficiently schedule and roster both permanent and ad hoc/casual workforce.
- Manage and maintain rosters, including identifying recruitment needs and providing leave coverage.
- Ensure compliance with site requirements and qualifications.
- Manage and allocate ad hoc work, ensuring accurate data entry to minimize payroll errors.
- Manage associated systems and tools to ensure accurate and efficient rostering.
- Ensure correct employee payments (Payroll function).
- Provide first point of contact and support for employee and customer inquiries.
- Lead ongoing projects related to workforce planning and optimization.
- Manage and reduce dropped hours/ shifts.
- Coordinate travel requirements for FIFO sites.
- Track and report on Overtime, Dropped Shifts and general staffing trends.
- Control room operations experience and a Western Australian Security Licence are essential
- Ability to work a rotating roster, 12 hour shifts and 7 days on 7 days off
What You Will Bring:
- A positive people person able to build professional relationships with staff quickly.
- Proven experience in high-paced rostering and scheduling environments.
- Exceptional communication skills, both verbal and written.
- High adaptability while maintaining structure and organization.
- Strong coordination skills with experience in managing projects and teams.
- Thorough understanding of the Security Services Industry Award 2020.
- Demonstrated ability to handle high-volume data in a fast-paced setting.
- Experience in large-volume people rostering
- Excellent computer skills, including proficiency in rostering systems.
- Exceptional accuracy in data entry.
- Strong time management and prioritization skills.
- Demonstrated computer literacy skills.
Why Join Us:
- Exciting opportunity to contribute to a leading security services provider.
- Supportive team environment fostering growth and development, that values collaboration, innovation, Accountability and Care.
- Room for career advancement and professional growth within the organization.
- Exposure to a range of stakeholders and clients.
- Competitive salary and benefits package commensurate with experience.
Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
Master Licence WA SA60888