Senior Systems Engineer

Senior Systems Engineer

ABOUT THE ROLE:

• Melbourne CBD working location
• Full-time permanent position
• Monday – Friday
• Competitive salary

The Senior Systems Engineer is responsible for ensuring the reliability, security and availability of on-premises and cloud-based infrastructure supporting GBS customers. The role provides expert-level technical support across the Wilson Group, leading infrastructure deployment and maintenance, planning and implementing system changes, and reviewing designs to recommend continuous improvements. 

KEY ACCOUNTABILITIES:

IT Operations

• Provide advanced technical support for BAU operations across on-premise and cloud environments
• Act as an escalation point for complex technical issues as required
• Collaborate with and mentor team members to support capability uplift
• Lead the planning, coordination and execution of infrastructure changes
• Review new and existing system designs and recommend improvements to optimise performance and security
• Adhere to service delivery metrics, including response and resolution times
• Maintain IT infrastructure to ensure high availability, security and reliability
• Develop, maintain and contribute to the IT knowledge base
• Participate in an on-call support roster
• Maintain effective communication with customers and external vendors

Information and Cyber Security

• Support the Information Security Manager in securing organisational information from cyber risks
• Participate in cybersecurity reviews of all new systems and solutions
• Assist in identifying, assessing and mitigating security vulnerabilities
• Ensure the integrity, confidentiality and security of the IT environment

• Minimum 5 years’ experience in a similar role within a large enterprise environment
• Demonstrated experience supporting complex and diverse infrastructure environments
• Experience using ITSM tools in a large enterprise setting
• Strong knowledge of ITIL processes and functions, with a focus on incident management and response
• Experience working in a customer-focused environment (internal and/or external)
• Proven technical documentation and writing skills
• Hands-on experience with Microsoft Hyper-V clustering
• Experience with Cloudflare platform services, including WAF and Zero Trust

• Strong experience with Microsoft cloud products and services, including:

• Azure IaaS, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint

QUALIFICATIONS & EXPERIENCE:

Desired Experience

• Linux operating system experience
• SQL experience
• Automation experience, including CI/CD pipeline concepts

Personal Attributes

• Strong time management and task prioritisation skills
• Proven analytical and problem-solving ability
• Takes accountability and responsibility for own actions
• Ability to prioritise workloads based on business urgency
• Ability to work autonomously and as part of a collaborative team
• Capability to manage escalations while ensuring customer satisfaction
• Ability to provide subject matter expertise and technical guidance to support teams
• Well-developed communication skills, enabling effective engagement with:

• • • Internal stakeholders at all levels
    • Colleagues
    • External service providers

Qualifications

• University degree or diploma in Information Technology, Computer Science or a related discipline
• ITIL Foundation certification or equivalent knowledge
• Microsoft MCSE certification
• Microsoft Azure Associate or Expert-level certification