Service Administrator Technology

Service Administrator Technology

About the role:

This role involves managing the scheduling of technicians and ensuring that customer inquiries are handled in a friendly, timely, and professional manner. Additionally, this position oversees customer invoicing, reporting, and reconciliations. As a facilitator of information, the role includes responsibilities such as handling supplier invoices, managing daily operations, generating reports, performing reconciliations, and providing administrative support.

About us:

The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.

Key Duties include: 

Daily Operations and Administration:

• Answer and triage incoming calls.
• Assist with scheduling Security Technicians.
• Manage invoicing and accounts payable.
• Handle quote management.
• Liaise with subcontractors and clients to ensure service standards.
• Monitor and update technician licenses.
• Schedule approved leave and RDOs.
• Provide administrative support to the Victorian Technology team.
• Maintain data systems for files, invoices, contracts, client data, and site information.
• Attend and minute meetings as directed.

Invoicing:

• Handle fortnightly and monthly invoicing, including manual invoices and credit notes.
• Ensure accurate customer billing and resolve queries.
• Reconcile subcontractor accounts and resolve outstanding issues.
• Code invoices and manage accounts payable.

Operations, Administration, and Reporting:

• Assist in producing and distributing monthly P&L reports.
• Maintain standard operating procedures.
• Manage overheads like stationery and consumables.
• Maintain filing systems for installation files and client data.
• Maintain Petty Cash.

General Duties:

• Adhere to and model Company values and policies.
• Ensure health and safety compliance.
• Participate in the annual PDR process.
• Follow company policies and legislative requirements.
• Complete directives from the Manager.

Skills and requirements:

• Minimum 2+ years of experience in Accounts Administration, Accounts Payable, or Accounts Receivable
• Scheduling experience is highly regarded
• Exceptional communication and organisational skills
• Strong customer-centric focus
• Ability to work efficiently as part of a team
• Demonstrates initiative and sound judgment
• Confident interpersonal and communication skills
• Advanced computer skills and ability to quickly learn new systems
• Ability to build relationships at all organisational levels
• Maintains confidentiality
• High-level administrative skills with strong attention to detail

Qualifications and Experience:

• Cert IV in Accounting and Bookkeeping or Cert IV in Business Administration is highly regarded.