WA DOD Operations Centre Manager

WILSON SECURITY, WA DEFENCE OPERATIONS CENTRE - MANAGER

About Wilson Security

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security by deploying innovative and sustainable solutions that creates enduring value for our people, customers and the communities we operate in.

We are currently seeking an experienced and driven WA DOD Operations Centre - Manager to lead our 24/7 WA Defence Operations Centre.

About the Role

• Location: HMAS Stirling, Western Australia
• Employment Type: Full-time, Permanent
• Remuneration Package: Competitive Annual Wage + Super
• Award: Security Services Industry Award 2020
• Work Pattern: Monday to Friday (ex-Public Holidays).
• Reports to: Regional Security Manager - Defence

The WA DOD Operations Centre is a mission-critical 24/7 hub that oversees scheduling, workforce planning, communication, fleet logistics, and compliance for the Wilson Security Department of Defence WA region.

Reporting directly to the WA Department of Defence, Regional Security Manager, the Operations Centre - Manager is responsible for the overall performance, efficiency, and leadership of the WA Defence Operations Centre team. The role requires strong leadership, strategic planning, and hands-on operational oversight to ensure the effective management of workforce planning, logistics coordination, financial compliance, and service delivery across multiple Defence sites in the WA region.

This is a high-impact role, ideal for a process driven, technical leader, with scheduling, analysis and administrative management experience, ideally in the Security Industry, who thrives in a high-paced environment and can drive operational excellence.

Key Responsibilities

Operations & Workforce Planning

• Provide strategic leadership and day-to-day management of the 24/7 WA DOD Operations Centre.
• Ensure efficient staffing, rostering, and workforce planning to maintain operational continuity.
• Oversee travel, accommodation, fleet logistics, and workforce deployment.
• Ensure all contractual, SSIA compliance, and service delivery targets are met.
• Monitor and report on contractual service hours and operational performance metrics.

Leadership & Team Management

• Lead, mentor, and manage a team of Operations Centre Operators.
• Conduct staff performance reviews, training, and development initiatives.
• Promote a culture of continuous improvement and operational excellence.
• Ensure adherence to operational procedures, KPIs, and compliance requirements.

Fleet & Logistics Coordination

• Manage fleet operations, including scheduling services, vehicle maintenance, and operational readiness.
• Oversee the allocation, compliance, and cost-effectiveness of fleet resources.
• Ensure all vehicle assets are fit for purpose and in accordance with operational needs.

Performance Monitoring & Reporting

• Track and report on operational performance, dropped shifts, overtime, and cost efficiencies.
• Provide data-driven insights and workforce trend analysis to senior management.
• Oversee payroll query resolution, resource allocation, and workforce compliance.

Compliance & Governance

• Ensure compliance with company policies, Defence contractual obligations, and legislative standards.
• Act as the primary escalation point for operational concerns, service delivery issues, and compliance risks.
• Maintain current risk assessments and hazard controls across the Operations Centre.

Who We Are Looking For

• We are seeking a highly organized, adaptable, and results-driven leader with:
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in workforce management systems, rostering software, and Microsoft Office (Excel, Outlook, Teams, Power Automate).
• The ability to prioritize and manage competing demands in a high-paced, mission-critical environment.
• Proven management experience in a multi-site operational, security, or defence environment.
• Strong background in 24/7 control room operations, rostering, workforce planning, and logistics coordination.
• Experience in fleet logistics and management, payroll oversight, and operational reporting.
• A high level of commercial awareness with the ability to manage resources efficiently.

Mandatory Requirements

• Must be an Australian Citizen.
• Hold a valid WA Security Licence.
• Hold or be able to obtain an Australian Government Security Vetting Agency (AGSVA) Clearance.
• Unrestricted C Class Driver’s Licence.

What we can Offer:

• Attractive annual wage package
• Excellent Roster to support Work Life Balance
• Sign on and retention bonus for successful candidates with an AGSVA Clearance. (Up to $1750+ for NV1 clearance)
• Over time opportunities available.
• Professional development opportunities within the Defence and Security sector.
• Busy and engaging career with plenty of growth opportunities within Wilson Security
• A supportive and collaborative work environment that prioritizes teamwork, leadership, and operational innovation.

Why Join Wilson Security?

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry as winners of the OSPA award for being an Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

This role offers a significant opportunity to contribute to security in a vital Defence setting. As the WA Department of Defence Operations Centre Manager, you will lead a dedicated team, drive operational excellence, and enhance your career with Wilson Security in a meaningful, challenging environment.

Ready to Lead and Make an Impact?

If you are a seasoned security professional with a passion for leadership and excellence, we invite you to apply. Join Wilson Security and advance your career in Australia's Defence industry.

Master Licence WA SA60888