WA DOD Operations Centre - Operator

Wilson Security, Operations Centre - Operator

About Wilson Security:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security by deploying innovative and sustainable solutions that creates enduring value for our people, customers and the communities we operate in.

As part of our continued growth, we are seeking a WA DOD Operations Centre - Operator to support our Department of Defence operations in Western Australia (WA).

About the Role:

• Location: HMAS Stirling, Western Australia
• Employment Type: Full-time position
• Salary Package: $100k wages PA, plus available overtime
• Award: Security Services Industry Award 2020
• Work Pattern: 7 on / 7 Off (Day/night rotation).
• Reports to: WA Defence Operations Centre Manager

The WA DOD Operations Centre is a 24/7 operational hub that oversees scheduling, workforce planning, communication, and logistics for the regional guard force within Wilson Security’s Department of Defence Western Australia Region.

As a WA DOD Operations Centre - Operator, you will play a key role in ensuring the seamless execution of staffing, rostering, compliance, fleet logistics, and workforce deployment across multiple Defence sites. You will be responsible for real-time shift management, travel coordination, payroll support, and operational reporting, ensuring the readiness and effectiveness of security operations across WA Defence facilities.

This role reports directly to the WA DOD Operations Centre Manager and works closely with site-based teams to support operational continuity.

Key Responsibilities:

• Workforce Planning & Rostering: Efficiently schedule and manage rosters for permanent and casual staff across multiple Defence sites.
• Leave Support and coordination: Track and coordinate leave planning regionally, ensuring appropriate replacements in consultation with relevant site managers
• Compliance coordination: Ensure compliance with licensing, qualifications, and security clearance requirements for all personnel.
• Real-Time Shift Management: Oversee dropped shifts and coordinate immediate coverage to maintain 24/7 operations.
• Payroll & Reporting Support: Collate and validate rostering data, minimizing errors and ensuring accurate staff payroll payments.
• Travel & Logistics Coordination: Coordinate travel and accommodation for site-based personnel with the relevant Travel partner for FIFO based staff.
• Stakeholder Engagement: Act as a key point of contact for the Site Security Managers, HR, and Payroll Teams and other internal stakeholders. Act as the initial customer service for external stakeholders who are requesting ADHOC escorting works.  
• Data & Performance Reporting: Track and report on overtime, dropped shifts, and workforce trends, providing insights and recommendations to the leadership team.
• Project Management: Support workforce optimization initiatives and contribute to continuous improvement projects.
• Compliance:

Who We Are Looking For:

• Excellent Communication & Coordination Skills: Strong written and verbal communication, with experience in engaging and managing diverse stakeholders.
• High Adaptability & Structure: Capable of working in fast-paced environments while maintaining structured processes and ensuring operational outcomes.
• Technical Proficiency: Proficient in Microsoft Office (Excel, Outlook, Teams) and rostering/workforce management software.
• Problem-Solving & Decision-Making: Demonstrated ability to analyse operational challenges and implement effective solutions.
• Organizational & Time Management Skills: Ability to prioritize competing tasks, manage multiple projects, and meet deadlines.
• Rostering & Scheduling Experience: Proven experience in high-volume rostering (multiple locations in a geographically dispersed environment preferred).
• Security Industry Knowledge: Understanding of Security Services Industry Award conditions and workforce planning in security or similar industries.

Mandatory Requirements:

• Must be an Australian Citizen
• Hold a valid WA Security License
• Hold or be able to obtain an Australian Government Security Vetting Agency (AGSVA) Clearance

What we can Offer:

• Attractive annual wage package of $100k+ pa.
• Excellent Roster to support Work Life Balance (7days on, 7 Off, 7 Nights on, 7 off)
• Sign on and retention bonus for successful candidates with an AGSVA Clearance. (Up to $1750+ for NV1 clearance)
• Over time opportunities available.
• Professional development opportunities within the Defence and Security sector.
• Busy and engaging career with plenty of growth opportunities within Wilson Security
• A supportive and collaborative work environment that prioritizes teamwork, leadership, and operational innovation.

Why Join Wilson Security?

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry as winners of the OSPA award for being an Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

This role offers a significant opportunity to contribute to security in a vital Defence setting. As Site Security Manager at HMAS Stirling, you will lead a dedicated team, drive operational excellence, and enhance your career with Wilson Security in a meaningful, challenging environment.

Ready to Lead and Make an Impact?

If you are a seasoned security professional with a passion for leadership and excellence, we invite you to apply. Join Wilson Security and advance your career in Australia's Defence industry.

Master Licence WA SA60888