Defence Area Operations Manager

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Competitive salary
• Darwin working location
• Monday-Friday
• Full-time permanent position

We’re looking for a dynamic Defence Area Operations Manager to take charge of key Department of Defence sites within the Wilson Security portfolio. Reporting to the Regional Security Manager, you’ll provide hands-on leadership, clear strategic direction, and decisive problem-solving to keep operations running at the highest standard.

In this pivotal role, you’ll be the link between Defence, site teams, and senior management—driving efficiency, strengthening performance, and ensuring everything aligns with the Defence Security Principles Framework (DSPF). If you’re ready to deliver operational excellence, influence outcomes, and lead with impact, this is your opportunity to make a real difference.

DUTIES & RESPONSIBILITIES:

• Lead and monitor contract compliance in line with contractual KPIs.
• Provide leadership, subject matter expertise, and mentorship to personnel within the area of responsibility.
• Participate in recruitment, onboarding, training, and performance management.
• Liaise with key stakeholders on matters of site performance, reporting, service delivery, operational reviews, and opportunities for improvement and innovation.
• Provide accurate and timely information on performance, variances, and accompanying action plans to the Regional Security Manager.
• Participate in the management of customer complaints, disputes, and issue resolution.

WHO WE ARE LOOKING FOR:

• Must have an NT Security Licence
• Experience with Defence (preferred but not essential for the right candidate)
• Defence clearance at NV1 level (preferred but not essential for the right candidate)
• Proven leadership and management skills
• The ability to generate innovative solutions to satisfy customer needs and deliver high levels of customer satisfaction
• The ability to work autonomously in a fast-paced environment
• Strong organisational skills to prioritise, meet deadlines, and manage conflicting time constraints
• Excellent written and verbal communication skills
• Broad knowledge in the security services industry, with experience in both physical and electronic security sectors is desirable
• Intermediate to advanced Microsoft Office skills, particularly in MS Office and MS Excel
• Must be an Australian Citizen (for eligibility to obtain an NV1 clearance, which Wilson Security will sponsor)

Defence veterans are strongly encouraged to apply.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence (225SFL)