Security Manager

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Location: Premium Sydney CBD Site
• Full-time permanent role
• Monday-Friday 8:00 AM – 5:00 PM
• Competitive Salary

Lead a team of Security Officers at a premium cooperate site, ensuring smooth operations and high performance across your designated site. As the key link to State Operations Management, you’ll oversee administration, training records, and reporting. Set the standard in security leadership, acting as the first point of contact while safeguarding people and property to maintain a safe and secure environment.

DUTIES & RESPONSIBILITIES:

Leadership & Team Management

• Communicate expectations and priorities.
• Provide timely support and development opportunities for team members.
• Conduct inductions, performance reviews, and ongoing feedback.
• Recognize and reward strong performance while managing underperformance fairly.
• Promote a positive, inclusive site culture with open communication.

Operational Excellence

• Ensure all contractual obligations are consistently met and exceeded.
• Identify opportunities to improve service delivery, efficiency, and cost-effectiveness.
• Maintain and enhance site processes, reducing waste and inefficiencies.

Security & Safety Management

• Monitor and authorize entry/exit of employees, visitors, and contractors.
• Conduct targeted and random patrols to prevent unauthorized access or security breaches.
• Inspect and maintain security systems, building controls, and communication equipment.
• Respond promptly to alarms, disturbances, and safety incidents.
• Liaise with emergency services when required and document incidents accurately.

Compliance & Professionalism

• Adhere to and enforce site-specific Standard Operating Procedures (SOPs).
• Maintain up-to-date knowledge of legislation, regulations, and company policies.
• Act with integrity and professionalism, representing Wilson Security and its clients positively.
• Ensure a safe work environment, following Occupational Health and Safety (OHS) guidelines.

WHO WE ARE LOOKING FOR:

Seeking a Security Manager with strong leadership skills and a customer service focus.

Key Requirements:

• Proven Leadership: Experience managing security teams, identifying service gaps, and driving improvements.
• Customer Service Excellence: Builds strong relationships, understands client needs, and ensures high satisfaction.
• Strong Communication: Clear verbal and written skills for reports, incident descriptions, and instructions.
• Problem-Solving Ability: Quickly assesses situations, applies logic, and implements effective solutions.
• Adaptability: Thrives in dynamic environments, handling various tasks, responsibilities, and teams.

QUALIFICATIONS:

• Must hold a valid NSW security license

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence (410462152)