Shift Supervisor in Wellington
Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.
About the role:
We’re looking for a capable and people-focused Field Service Shift Supervisor to join our Wellington team in a permanent, full-time position.
You’ll lead a team of Electronic Monitoring Field Officers and Static guards, ensuring they have the skills, tools and support needed to succeed. This is a varied, fast-paced role involving fieldwork, team leadership and responding to incidents across the Wellington region.
The role operates on a four-days-on, four-days-off roster, consisting of two day shifts followed by two night shifts.
Duties:
- Leading, supporting and motivating your team
- Maintaining and servicing ATMs
- Monitoring ADT medical alarms
- Ensuring electronic monitoring equipment is correctly installed and operating effectively
- Attending courts, prisons and residential locations to complete installations and callouts
- Monitoring client properties and responding to alarm activations
- Coordinating patrols and general field-service callouts
- Making sound decisions in challenging or high-pressure situations
- Ensuring health and safety procedures are followed at all times
Why work with First Security:
- Full training will be provided along with the required PPE and Uniform.
- 4 on, 4 off roster
- 2 day shifts, 2 night shifts a week
- Full training on the role and additional training as required
- Opportunities to learn and grow
- Opportunities to move into new roles within the business
What we need you to have:
- Excellent people skills and ability to build relationships
- Excellent listening skills and ability to think, problem solve, and make decisions quickly in challenging environments
- Ability to handle stress and pressure
- Physical fitness
- Effective written and verbal communication skills
- Current COA license or the ability to obtain one (we can assist you with this)
- Full clean NZ Driver’s Licence
- Ability to pass a Ministry of Justice Criminal Convictions check
Further benefits
- Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
- Strong company focus on training and development – How can we help you grow?
- Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family.
Ready to step into a role where you can make a real difference?
Join a team that values your growth, supports your wellbeing, and helps keep communities safe. Apply now and start your journey with FIRST Security!
First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.