About Wilson Storage
Wilson Storage is one of Australia's leading self-storage providers, offering secure self-storage, packaging, office, and training space solutions across Victoria, New South Wales, and Tasmania. We pride ourselves on delivering exceptional customer service through our modern facilities and customer-first approach.
Due to continued growth, we are seeking motivated and customer-focused individuals to join our expanding portfolio of storage facilities. We currently have Full-Time, Part-Time and Casual Facility Support Officer opportunities available across Melbourne CBD and Inner Melbourne locations.
About the Role
As a Facility Support Officer, you will play an important role in supporting the day-to-day operations of our facilities while delivering exceptional customer service to our clients. This hands-on role combines customer service, sales support, administration, and facility presentation, ensuring every customer has a positive experience with Wilson Storage.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers
- Support sales activities and contribute to facility performance targets
- Assist with the day-to-day operations of the facility, including Business Hub services
- Manage customer enquiries, bookings, and administrative tasks
- Maintain high presentation standards across the facility
- Build strong relationships with customers and local businesses
- Ensure a safe, clean, and welcoming environment for customers
Skills & Experience
We're looking for people who enjoy working with customers and thrive in a fast-paced environment.
Experience in any of the following areas will be highly regarded:
- Customer service
- Retail and sales
- Bulky goods retail
- Logistics and warehousing
- Self-storage operations
- Small business administration
You will also possess:
- Strong written and verbal communication skills
- A friendly, professional, and confident manner
- A customer-first mindset with a focus on achieving results
- Strong organisational and time management skills
- The ability to work both independently and as part of a team
- Sound computer and administration skills
- Professional presentation and a strong work ethic
What's in it for You?
- Full-Time, Part-Time and Casual opportunities available
- Melbourne CBD and Inner Melbourne locations
- Comprehensive training and ongoing support
- Competitive salary and incentive opportunities
- Career development opportunities within a growing business
- Supportive team environment and positive workplace culture
By joining Wilson Storage, you'll become part of a growing business that values its people, invests in development, and provides genuine opportunities for long-term career growth.
Apply now and become part of the Wilson Storage team.